Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • You will find almost all the answers to your questions in the intuitive Help section incorporated into our Control Panel. It includes an elaborate knowledge base with regularly asked questions and exhaustive how–to articles prepared by our experienced customer support staff.

  • Top quality support service

  • Video Tutorials

  • For those of you who want to discover how to rectify a typically encountered issue by watching a how–to video clip, we’ve added a collection of video tutorials to our Control Panel. All the video clips are short and simple to comprehend. They offer visual presentations of different web site management tasks.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Guarantee

  • With all our semi–dedicated servers, we offer a round–the–clock tech support service with a 1–hour ticket response guarantee. A group of professional support engineers will be online for you to attend to all the enquiries that you may possibly have. During off–peak periods, an answer will be supplied within just 20 minutes.