Customer Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Guarantee

  • Every single help request you submit to us will be responded to within maximum 1 hour. If your ticket or email calls for additional assistance from a server administrator, we will timely forward it and leave a comment to notify you that your issue is being worked on. If you make use of our Optional Managed Services package, all of the server administration tasks included there will be completed at a time of your choosing.

  • Top quality support service

  • A Top–Quality Tech Support Service

  • Should you require any help using our Control Panel or with any of the applications that we’ve preinstalled on the dedicated server for you, don’t hesitate to contact our technical support team at any time through the ticketing system. What’s more, in case you require help managing your server, you can order our Optional Managed Services package, that includes Operating System updates every week, installation and problem troubleshooting procedures, server monitoring and restarting services, data backup hard drive space, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Each Linux dedicated servers hosting package is equipped with our charge–free Control Panel, which sports an integrated knowledgebase plus a set of educational video tutorials. Whenever you need help while working with the Control Panel, just press the Videos or Help buttons situated in the upper right corner.