The presence of the customer and tech support that a shared website hosting company offers will tell you a lot about the services which they offer too. When you can use only email messages and tickets, you have almost certainly come across a reseller and not the website hosting supplier. When this is the case, you'll probably have to wait for a few days in order to get an issue resolved since the reseller may not be checking their communication regularly or they may need to consult with the real web hosting company for additional assistance. If the supplier offers different ways of communication with fast response time available at any moment, they are most likely the top provider, not just a reseller. So you will receive timely assistance and top-notch support as they'll have instant access to the servers where your account is. No matter what the trouble - technical or sales, it's generally much better to have the option to get in touch with your hosting company directly via your preferred method of communication.

24/7 Customer Support in Shared Website Hosting

We acknowledge the importance of getting assistance right away, so our shared website hosting services come with 24/7 tech support along with several ways of contact. In case you don't have an account yet, you can give us a call or come on our live chat and talk to a live representative, so as to inquire about our services or check if our servers meet the system requirements for your websites. In this way, you'll never end up purchasing a service which you can't use. In case you already have your hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel when the issue is strictly technical or it requires further analysis. Unlike the vast majority of suppliers that you can find today, we reply to all the tickets within 1 hour, so you won't need to wait for an entire day. Our support services can be accessed twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

We're aware how important it is to receive quick help, especially when your site is not working as it should be for some reason. All of our Linux semi-dedicated packages include 24/7 customer and technical support, therefore if anything happens, you'll be able to use various ways to let us know - telephone line with multiple local numbers internationally, live chat, email messages and support tickets. The first two choices are for pre-sales, billing and basic matters, so that in case you don't have an account yet, for example, you'll be able to find more details regarding our solutions, or we can assist you with less complicated tech problems. The next two methods are for strictly technical troubles or everything that is more time-consuming due to the fact that it's much easier to track the conversation between you and our support crew. The warranted max response time for them is just one hour, the actual one - 15-20 min, therefore you won't need to wait for a whole day so as to receive assistance as you may have to do when using the services of other service providers.

24/7 Customer Support in VPS Web Hosting

Every single virtual private server plan that we provide comes with 24/7 customer and tech support, so if you encounter any trouble with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you are able to get in touch with us at any time, even weekends and holidays. For your convenience, we provide different methods of communication - phone support with a couple of local numbers globally, live chat, emails and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical issues because it will be much easier to track what is going on. The maximum warranted response time for all the e-mail messages and tickets is sixty minutes, but it rarely takes that long to receive help. If you add the Managed Services upgrade that we supply, our administrators can also help you with any kind of third-party software issues.

24/7 Customer Support in Dedicated Servers Hosting

All dedicated server packages that we supply come with 24/7 support via different methods of communication and with a 1-hour max response time guarantee. In case you want to find out more about the plans or you have any kind of general or billing questions, you'll be able to call one of the local numbers that we have worldwide or you may use our live chat support and speak with a live agent. For entirely tech problems which require some help from a tech support person or an administrator, you're able to open a support ticket from your billing Control Panel or you can send an e-mail message, as all of these channels are more appropriate to track a particular problem. The response time for them rarely exceeds 30 minutes, so you can forget about waiting for a whole day so as to receive support. Our support service is available for all of the server-related matters, and the pre-installed software. In case you need assistance for third-party apps, you can consider acquiring the Managed Services upgrade that we offer with all of the packages.