A ticketing system is the most common correspondence medium that web hosting companies offer to their customers. It’s typically part of the billing account and is the most efficient way to fix an issue that takes a certain amount of time to investigate or that has to be escalated to a server administrator. Thus, all comments supplied by either side will be stored in one and the same location in the event that someone else needs to work on the problem in question and the info already exchanged in the ticket will be accessible to all parties. The negative side of using a ticketing system with most web hosting platforms is that it’s not included in the hosting Control Panel, which goes to say that you will need to log in and out of no less than 2 accounts in order to execute a particular task or to get in touch with the hosting company’s tech support staff. In case you would like to manage a number of domain names and each one of them is hosted in a separate account, you’ll have to use an even larger number of accounts simultaneously. Plus, it could take a considerable period of time for the provider to reply to your ticket request.

Integrated Ticketing System in Shared Website Hosting

In stark contrast to what you may find with a lot of other web hosting companies, the support ticket system that we’re using with our shared website hosting is an essential part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You won’t have to remember several user names and passwords, since you will be able to manage your tickets and the web hosting account itself from one location. So, in case you have a query or come across a predicament, you can contact our customer care team members instantly. Our system includes a smart search option. This goes to say that even in case you’ve submitted numerous tickets over the years, you’ll be able to track down the one that you need without hassles. Furthermore, you can see knowledge base hints on resolving commonly met problems.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it is far more convenient to manage everything in a single place, which is the reason why we’ve incorporated a trouble ticket system into the in-house built Hepsia Control Panel, which is available with every semi-dedicated server package. This will permit you to handle the communication with our customer care staff together with your semi-dedicated server account, which goes to say that you won’t need to memorize an additional logon name for another system. You will be able to submit a new ticket or to check the status of an old one with less than a couple of mouse clicks whilst you’re browsing the content within your semi-dedicated account. Moreover, you can go through older tickets using a clever search option or read relevant knowledgebase articles with solutions to common complications. The inbuilt ticketing system is monitored 24-7 with the maximum response time being just 60 minutes, so there’ll always be somebody to assist you.