A lot of individuals who begin using their first hosting account, or change companies, frequently have questions regarding how particular operations are carried out or encounter complications when setting up different things such as e-mails, site settings, etc. For this reason, a lot of hosting companies have compiled documentation with the most popular questions and problems in order to help their customers obtain info quickly and easily. Consequently, the client care staff representatives can devote more time to actual issues that certain customers may be experiencing, because the solution for the smaller things will be available online and clients can easily cope with them without having to touch base with the support team. Having detailed documentation is vital, particularly for new clients with no previous experience, because the web hosting service involves plenty of functions and many individuals can get puzzled about what to do. A good knowledge base can both help you do the operations that you want and discover how the hosting service functions in general.

Extensive Online Documentation in Shared Website Hosting

Our shared website hosting packages feature a detailed knowledge base where you can find info on all the obstacles that you may possibly stumble upon and their resolutions. You can learn how to set up and manage a mailing list, how to use an .htaccess file, or how to proceed in case the settings of your mail client are accurate, but still you are unable to send email messages, for example. We’ve done our absolute best to be as exhaustive as possible and to encompass all the available options in order to save you time and energy and to offer you different solutions for each single problem. The knowledge base includes informative articles as well – both generic ones about the hosting service as a whole, and more specific ones, which will inform you about the features and functions of the Hepsia hosting Control Panel. You can find relevant articles about specific features and functions in every Control Panel section, whilst if you’d like to browse the whole collection of articles, you can visit the dedicated Help section.

Extensive Online Documentation in Semi-dedicated Hosting

The Help section of the Hepsia Control Panel, which comes with our Linux semi-dedicated packages, will allow you to access the comprehensive online help documentation that we have compiled for you. The articles include general info on our services, instructional guides about the different features that you can access, together with troubleshooting instructions that can help you repair common issues that you may stumble upon. The topics that we have included encompass basically everything, from basic things such as how to host a new domain name in your account, to more complex ones such as which SSH commands are permitted on the servers. Relevant articles about the features of a certain section of the Control Panel will always be available in the right corner of the page that you’re on, while the full article list can be accessed through the all-encompassing Help section.